At Samar Arts, customer satisfaction is our priority. Please review our refund policy to understand your rights and obligations.
- Eligibility for Refunds
- Refunds are applicable for defective or damaged products.
- Refund requests must be made within a day of receiving the product.
- Non-Refundable Items
- Items purchased during a sale or promotion.
- Products that have been used, washed, or altered.
- Process for Refunds
- Contact our customer support team at contact.samararts@gmail.com with your order details and the reason for the refund.
- If approved, refunds will be processed using the original payment method within 3 – 5 business days.
- Exchanges
- Exchanges are subject to product availability.
- Customers are responsible for return shipping costs unless the item is defective.
- Cancellation Policy
- Orders can be canceled within two hours of placement.
- If the order has already been shipped, cancellation is not possible.
For any questions or concerns regarding these policies, please contact us at contact.samararts@gmail.com
.